In most insurance companies, the claims department is where promises are tested. It is also where costs, controls and customer expectations collide. A single claim can pass through intake teams, ...

Tammie Phillips, RN, vice president of business consulting with McKesson Health Solutions, and John Holyoak, director of product management with RelayHealth Financial, discussed best practices in ...

Proposal would amend Unfair Claims Practices Act to require detailed communication on claim reductions and denials.

Attorneys caution that data-driven insurance practices may influence settlement behavior and urge accident victims to understand how claims are evaluated. As personal injury attorneys, using our ...