Customer service is the direct, one-on-one interaction between a consumer making a purchase and a representative of the ...

Cofounder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their customer service processes. Online reviews have become integral in many consumers' ...

One of the best sales tools a business can have is a collection of rave reviews from its customers: Over 70% of customers report that they check reviews before making a purchase decision. However, ...

Explore how community reviews, dispute resolution systems and fraud detection promote accountability, protect consumers and ...

Avoid overpromising. Trust is built by establishing realistic expectations and then overdelivering. Overdelivery doesn’t mean working for free or providing services at a significant loss. Small, ...

Increasing customer satisfaction and engagement is a key target for many consumer-focused businesses. The ability to measure this critical metric and track its progress is fast becoming an essential ...

This voice experience is generated by AI. Learn more. This voice experience is generated by AI. Learn more. Michael Podolsky, Cofounder and CEO of PissedConsumer, a review platform that helps ...