You have to know your customer and why they are coming, to read their love letters as well as the hate mail, but you can’t rely on the customer to tell you what they want because they might not have ...

WA small business sales grew 7.7% and wages rose 4.1%, both the fastest in the country. Here’s why, and what it means for you ...

Shoppers struggled to tell real products from AI-generated ones, with one item fooling 74 per cent of people, new data shows ...

OpenAI apologised to an Australian parliamentary inquiry over a Medicare incident. Altis Consulting’s Des Viranna says the ...

Blake Wright, Shopfully’s Sales Director, says Halloween spend is locked in at $500 million. Which shop gets it is still wide ...

Biotechnology has been Australia’s largest value-add export industry outside primary industries since 2016. Now the sector says a Budget tax change made without consultation is putting that at risk.

BotGauge is an AI-driven platform built for evaluating and safeguarding AI agents. It helps businesses catch unexpected behavior in agentic systems through adaptive red-teaming, traceable monitoring, ...

Nurse Next Door was built in Canada as a senior care franchise, with an operations manual, a funding model and a brand message all shaped by the Canadian market. When Amber Biesse and her husband Matt ...

Most owners wouldn't hand a new hire the keys to every filing cabinet, the shared inbox and the bank login on day one. Australia's cyber security agency, working with its overseas counterparts, ...